Terms and Conditions for Man and a Van Bow

These Terms and Conditions set out the basis on which Man and a Van Bow provides removal, transport and related services within the United Kingdom. By requesting, confirming or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company requesting or receiving the services.

Services means any man and van, removal, transport, loading, unloading, packing, storage, delivery, or related services provided by us.

Goods means the items, belongings or materials that you ask us to transport, handle or store.

Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Our services may include the loading, transport and unloading of goods, general assistance with moving items, and, where agreed in advance, limited packing, unpacking or dismantling and reassembly of furniture.

Unless expressly agreed in writing, our services do not include specialist removal of high-value or fragile items, heavy machinery, hazardous materials, live animals, perishable goods, or any items prohibited by law. We reserve the right to refuse to transport any goods that we reasonably consider unsafe, illegal, inadequately packed, or likely to cause damage or injury.

3. Booking Process

3.1 You may request a quotation by providing details of the collection and delivery addresses, access conditions, dates, times, size and nature of goods, and any special requirements. Quotations are based on the information you provide and are subject to change if that information is incomplete or inaccurate.

3.2 A booking is only confirmed when we have accepted your request for services and you have accepted our quotation and any applicable charges, including any required deposit. Confirmation may be provided verbally or in writing.

3.3 It is your responsibility to ensure that all information you provide is accurate and complete, including addresses, dates, access details such as stairs, lifts, parking restrictions, and the approximate volume and nature of goods. Failure to do so may result in additional charges, delays or, in some circumstances, cancellation of the services.

3.4 We will use reasonable efforts to meet your preferred dates and times, but all bookings are subject to availability. We do not guarantee that specific time slots will be available, and we may propose alternative times where necessary.

4. Quotations and Pricing

4.1 Quotations may be provided as a fixed price or based on an hourly rate, with or without mileage or additional labour charges. The basis of the pricing will be explained at the time of quotation.

4.2 Unless otherwise specified, quotations do not include congestion charges, tolls, parking fees, permits, storage costs, packing materials, or charges for disposal of waste or unwanted items. These costs will either be added to the final invoice or agreed separately.

4.3 We reserve the right to adjust our quotation or apply additional charges where:

a. the volume or nature of the goods differs from the information previously provided,

b. access conditions are materially different or more difficult than described, including additional floors, poor vehicle access or lack of parking,

c. delays occur that are outside our reasonable control, such as waiting for keys, delayed entry, or restrictions imposed by third parties,

d. additional services are requested on the day of the move.

4.4 All prices are stated in pounds sterling and, unless otherwise indicated, are inclusive of any applicable taxes.

5. Payments

5.1 We may require a deposit to secure your booking. The amount and due date of the deposit will be communicated at the time of booking. Deposits are generally non-refundable except as set out in the cancellation section of these Terms and Conditions.

5.2 Unless agreed otherwise in writing, payment of the remaining balance is due immediately upon completion of the services on the day of the move. For certain commercial or larger bookings, we may require payment in full in advance.

5.3 Payment must be made by a method that we accept, which may include bank transfer, card payment or cash. We reserve the right to refuse to release goods or to continue services if payment is not made when due.

5.4 If invoices are not paid on time, we may charge interest on overdue amounts at a reasonable rate and recover any additional costs incurred in enforcing payment.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by notifying us as early as possible. The effective date of cancellation or amendment is the date on which we receive your request.

6.2 We reserve the right to apply cancellation charges to cover costs and loss of bookings. As a general guideline, if you cancel:

a. more than 7 days before the scheduled service date, we may refund your deposit, less any non-recoverable expenses,

b. between 7 and 2 days before the scheduled service date, we may retain all or part of your deposit to cover administration and scheduling costs,

c. less than 48 hours before the scheduled service date, or on the day of the move, we may charge up to the full quoted amount.

6.3 If you request significant amendments, such as a different date, location or change in volume of goods, this may be treated as a new booking and may be subject to revised pricing and availability.

6.4 In the event of unforeseen circumstances, such as severe weather, road closures, illness, vehicle breakdown, or other events beyond our reasonable control, we may need to cancel or reschedule your booking. In such cases, we will use reasonable efforts to offer an alternative date or time. Our liability will be limited to a refund of any payments made for services not provided.

7. Customer Responsibilities

7.1 You are responsible for:

a. ensuring that the goods are properly packed, secured and ready for transport, unless you have requested and we have agreed to provide packing services,

b. disconnecting and preparing household appliances and electronic equipment,

c. providing accurate details of all addresses, including postcodes and any access codes,

d. arranging suitable parking for our vehicles and obtaining any necessary permits or authorisations,

e. being present, or ensuring that a responsible representative is present, at collection and delivery locations to provide instructions and sign any job sheets or delivery notes.

7.2 You must not ask our staff to carry out any work that is unlawful, unsafe, or outside the scope of the agreed services. This includes lifting items that exceed safe manual handling limits or moving items through spaces where there is a serious risk of damage or injury.

8. Access and Parking

8.1 You must ensure that there is adequate access for our vehicle to park close to the property at both collection and delivery points. If we are required to park further away due to restrictions, this may result in additional charges for extra time or distance carried.

8.2 You are responsible for any parking fines, penalties or charges that arise due to incorrect information, failure to obtain necessary permits, or instructions given by you or your representatives.

9. Liability and Limitations

9.1 We will take reasonable care in handling and transporting your goods. However, our liability for loss or damage is limited as set out in this section.

9.2 We are not liable for:

a. damage to goods that are inherently fragile, have pre-existing defects, or are not adequately packed by you,

b. damage caused by the movement of goods through tight or restricted spaces, where you have been advised of the risks and requested that we proceed,

c. loss or damage arising from your failure to secure valuables, important documents, or breakables separately,

d. indirect or consequential loss, such as loss of revenue, profit, or opportunity.

9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable limit per job, which may be specified in our quotation or confirmation. If you wish to declare a higher value for your goods, you must inform us in advance so that we can discuss any additional cover or alternative arrangements.

9.4 You are encouraged to maintain your own insurance cover for goods in transit and during removals. Our services are not a substitute for your own home, contents or business insurance policy.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be limited or excluded under applicable law.

10. Claims and Complaints

10.1 If you believe that any goods have been lost or damaged during the provision of our services, you must notify us as soon as reasonably practical and in any event within a reasonable time after completion of the job. You should provide details of the goods affected, the nature of the damage or loss, and any supporting evidence such as photographs.

10.2 We will investigate any claim or complaint in good faith and may request access to inspect the alleged damage. You agree to cooperate with our investigation and provide any further information we reasonably request.

10.3 Any compensation, where applicable, will be assessed in accordance with the limitations of liability set out in these Terms and Conditions and any specific terms contained in our quotation or booking confirmation.

11. Waste, Disposal and Environmental Regulations

11.1 We comply with applicable UK waste and environmental regulations. We are not a general waste removal company and do not transport or dispose of mixed household waste, construction rubble, hazardous materials, chemicals, clinical waste, or any items for which we are not licensed.

11.2 If you ask us to dispose of furniture, appliances or other items, this must be agreed in advance. Additional charges may apply for disposal, recycling or transfer to licensed facilities.

11.3 You must not present any waste or items for disposal that are classified as hazardous or controlled waste under UK law, including but not limited to asbestos, petrol, oil, solvents, paint, gas bottles, explosives or medical waste. We reserve the right to refuse such items and to recover from you any costs or penalties incurred as a result of your breach of this requirement.

11.4 Where we agree to transport waste or unwanted items, you confirm that you have the right to dispose of those items and that they do not breach any third party rights.

12. Delays and Force Majeure

12.1 We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These may include, without limitation, extreme weather, traffic incidents, road closures, accidents, breakdowns, public transport disruption, industrial action, acts of terrorism, civil unrest, or actions of public authorities.

12.2 Where a delay arises due to circumstances under your control, such as waiting for keys, access not being available at the agreed time, or incomplete packing, we reserve the right to charge waiting time at our standard rates.

13. Subcontracting

13.1 We may, at our discretion, subcontract some or all of the services to trusted third-party providers. Where we do so, we will remain responsible for the overall performance of the services under this Agreement.

13.2 You agree that subcontractors engaged by us may have access to your premises and goods for the purposes of carrying out the services.

14. Privacy and Data Protection

14.1 We collect and process personal data such as your name, address and contact details for the purpose of providing our services, managing bookings, processing payments, and handling any queries or complaints.

14.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal information and will only share it where necessary to deliver the services or where required by law.

15. Termination

15.1 We may terminate the Agreement or suspend services immediately if:

a. you fail to make payment when due,

b. you are in serious or repeated breach of these Terms and Conditions,

c. we reasonably believe that continuing the services would be unsafe, unlawful, or expose us to unreasonable risk or liability.

15.2 Termination does not affect any rights or obligations that have already accrued to either party.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be interpreted or deleted to the minimum extent necessary and the remaining provisions shall remain in full force and effect.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 These Terms and Conditions, together with any quotation or written confirmation of booking, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in this Agreement.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement unless changes are required by law or regulation.

By making a booking or using our man and van and removal services, you confirm that you have read, understood and agree to these Terms and Conditions.