Terms and Conditions for Man And A Van Bow
These Terms and Conditions set out the basis on which moving, collection, delivery, and related transport services are provided by Man And A Van Bow. By making a booking, confirming a quotation, or allowing services to begin, the customer agrees to be bound by these terms. These conditions are designed to be fair, clear, and consistent with UK consumer law and transport practice. They apply to domestic and commercial customers unless otherwise agreed in writing. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the person or business requesting the service.
Booking process. A booking is only confirmed when we have accepted your request and, where required, received any deposit or written acceptance of the quotation. Quotes are usually based on the information supplied by you, including item list, access conditions, stairs, parking, timing, distance, and any specialist handling needs. If those details change, the quotation may also change. We may ask for photographs, measurements, or further description before confirming availability. Any estimate given before full details are provided is not a fixed price unless expressly stated. It is your responsibility to ensure all information supplied is accurate and complete.
If you book on behalf of someone else, you confirm that you have authority to do so and that all persons connected with the booking will comply with these terms. Booking requests may be made by phone, email, or other agreed method, and acceptance is subject to vehicle availability, staffing, and route planning. We may refuse or cancel a booking where the work requested is unsafe, unlawful, beyond our capacity, or inconsistent with the agreed scope. Man And A Van Bow services are provided subject to these operational requirements.
Payments and charges. Payment terms will be explained at the time of quotation or booking confirmation. Unless agreed otherwise, payment is due immediately on completion of the service. Where a deposit is requested, it may be required to secure the booking and may be non-refundable where stated, especially for short notice jobs, reserved time slots, or where we have incurred costs in preparation. We accept payment by the methods specified at the time of booking. Any bank charges, chargeback fees, or failed payment costs caused by the customer may be added to the amount due, subject to applicable law.
All prices are quoted in pounds sterling and, unless stated otherwise, include only the services specified in writing. Additional work, waiting time, congestion, tolls, parking charges, additional labour, extra stops, long carry distances, or access complications may incur further charges. Where a job takes longer than expected because of inaccurate information, delayed access, unsafe loading conditions, or customer-caused interruptions, we may apply a reasonable additional charge. We may also revise a quote if there has been a material change in scope, timing, or site conditions before the service starts.
Invoices, where issued, are payable within the stated period. If payment is late, we reserve the right to charge interest and recovery costs to the extent permitted by law. Man And A Van Bow terms do not allow you to withhold payment for completed services unless there is a genuine and lawful dispute concerning the amount due. If any part of an invoice is disputed, you should notify us promptly with clear reasons, while paying any undisputed portion on time.
Cancellations and rescheduling. If you need to cancel or change a booking, you should give notice as soon as possible. Cancellation charges may apply depending on how much notice is provided, whether vehicles or staff have already been allocated, and whether we have incurred external costs. Where a booking is cancelled after we have departed to the collection point or commenced work, the full or partial agreed charge may remain payable. Any deposit may be retained to cover reserved time and administrative costs where this is reasonable and lawful.
We understand that circumstances can change, so we will aim to accommodate reasonable requests to reschedule, subject to availability. However, a new booking date is not guaranteed until we have confirmed it. If a customer is not ready at the agreed time, fails to provide access, or cannot proceed with the booking, waiting time and wasted attendance may be chargeable. If we have to postpone or cancel due to severe weather, vehicle breakdown, staff illness, traffic disruption, safety concerns, or another event beyond our reasonable control, we will seek to rearrange the service or offer a suitable alternative where possible.
Delays and service variations. Time estimates are provided in good faith, but traffic, road closures, loading conditions, weather, and other factors may cause delays. We are not responsible for losses arising from ordinary travel disruption or timing variations outside our control, provided we act reasonably. Any requested change to the service on the day, including added items or extra locations, may be accepted at our discretion and may require a revised price. Man And A Van Bow may suspend or refuse continuation if the revised work would be unsafe, unlawful, or materially different from the original booking.
Liability and customer responsibilities. We will carry out services with reasonable care and skill. Our liability is limited to direct loss or damage caused by our negligence or breach of contract, subject to the exclusions and limits set out in these terms and any rights you have under UK law. We are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, unless such liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
You must ensure that items are suitably packed, fragile goods are clearly identified, and any special handling requirements are communicated before the service begins. Unless we agree otherwise, we do not dismantle or reassemble items, disconnect appliances, remove fixtures, or handle hazardous goods. You are responsible for securing valuables, backing up digital data, and retaining copies of documents. We are not responsible for damage resulting from inadequate packaging, inherent defects in items, hidden faults, or customer instructions that expose items to risk. Man And A Van Bow may refuse to move items that are excessively heavy, unstable, contaminated, illegal, or unsafe to transport.
Access, parking, and property condition. You must provide safe, lawful access to the collection and delivery points, including parking arrangements where necessary. If parking permits, loading bays, or building access permissions are required, you must arrange them in advance unless we have expressly agreed to assist. We are not responsible for penalties arising from poor parking arrangements, incorrect permits, or restricted access not disclosed before the booking. If access is unsuitable or unsafe, we may pause or cancel the service and charge for wasted time and attendance where appropriate. Any request to carry items via difficult access routes should be disclosed in advance.
Waste regulations and disposal. Where our service includes removal, disposal, or transport of waste, you agree that all waste presented for collection is accurately described and lawfully prepared for transfer. We will only handle waste in accordance with applicable UK waste regulations, including the duty of care that requires waste to be transferred to authorised facilities or carriers where applicable. You must not request disposal of hazardous, clinical, asbestos-related, chemical, or other prohibited waste unless we have explicitly confirmed that we are licensed and equipped to handle it. Any such items may be refused.
It is your responsibility to tell us whether items are for reuse, recycling, donation, or disposal so that we can route them appropriately. If waste is mixed with reusable goods, contaminated, or misdescribed, additional sorting or handling charges may apply, and we may decline the load if compliance is uncertain. You confirm that you have the right to dispose of the waste and that it is not subject to any legal restriction, ownership dispute, or special handling requirement. Man And A Van Bow service terms require full cooperation with lawful disposal procedures.
Where a waste transfer note, record, or receipt is required by law or good practice, we may issue or retain the relevant documentation and you agree to provide any information reasonably needed to complete it. If you provide waste that later proves to be improperly described, unlawfully transferred, or contaminated, you may be liable for any resulting costs, fines, clean-up expenses, or third-party claims to the extent permitted by law. We reserve the right to refuse any item or load that could breach environmental, transport, or safety regulations.
Indemnity, events outside our control, and termination. You agree to indemnify us against claims, losses, penalties, or expenses arising from inaccurate information you supplied, unlawful items, unsafe site conditions, or your failure to comply with these terms. We will not be liable for failure or delay caused by events beyond our reasonable control, including severe weather, strikes, road incidents, fire, flood, governmental restrictions, or breakdowns not caused by our negligence. In such cases, obligations affected by the event may be suspended for as long as the event continues.
We may terminate or suspend a booking immediately if you, your representative, or another person at the site behaves abusively, obstructs the work, fails to make payment, or requires us to act unlawfully or unsafely. If the service is terminated due to customer conduct, reasonable charges for work completed, travel, waiting, and any losses incurred may still apply. If we terminate for convenience or due to our own inability to proceed, we will use reasonable efforts to minimise disruption and, where appropriate, refund any unused part of an advance payment.
Data, complaints, and variation. Any personal data provided in connection with a booking will be used only for arranging and delivering services, handling payment, maintaining records, and meeting legal obligations. Complaints should be raised promptly so that we can investigate and, where justified, resolve them fairly. No variation of these terms is effective unless agreed by us in writing. If any provision is held to be invalid or unenforceable, the remaining provisions will continue in full force. The failure to enforce a term on one occasion does not waive the right to enforce it later.
Governing law and jurisdiction. These terms and any dispute or claim arising from or connected with them are governed by the laws of England and Wales. If you are a consumer, you may benefit from mandatory rights and protections under UK consumer law that are not affected by these terms. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. By booking Man And A Van Bow services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.